Water Service Information
- Water bills are based on water usage as indicated by the water meter reading. See Customer Service Policy for details of action.
- Payments are due on the 20th of each month.
- $25 late fee is applied on the 21st on all unpaid bills.
- If payment is not received in full by the last day of the month, service will be discontinued on the first day of the next month. A $25 delinquency fee will be applied. Service does not have to be turned off for the delinquency fee to be applied. The past due bill and the delinquency fee has to be paid to restore service.
- Tampering with a meter can result in criminal charges.Â
- Payments can be made in person at Town Hall, placed in our drop box located at the back parking lot, PAY ONLINE or by setting up a bank draft.
- Failure to receive a bill does not entitle payment without penalty. Bills are mailed the first day of each month.
- Return of renter’s deposit requires that final bill and any late or reconnect fees be paid. Refunds will be mailed to the address provided.
- $150 Deposit is required for renters. Payment can be made below. Use several “0” for your account number and note it’s for a Water Deposit.
- We must have a copy of a Photo ID for service. You can send a copy/picture to townofdentonnc@gmail.com
Water & Sewer Services
Wastewater Treatment System (Sewer Services)
The wastewater system for the Town of Denton incorporates approximately 7 miles of lines, pump stations, and an 800,000 gallon-per-day treatment plant.
Under the wastewater permits, the Town operates an Industrial Pretreatment Program. This means that if an industry meets certain criteria, it must submit to testing and analysis of its discharged process wastewater. A wastewater system and its treatment facility are vital to protecting our state’s waterways. Industrial users, depending on the products they produce, can discharge hazardous wastes into the sewer collection system, thus the need for a program to ensure their compliance.
Denton also operates a Land Application of Residuals Program. This program is permitted and enforced by the State of North Carolina Department of Natural Resources, Division of Water Resources, Aquifer Protection Section. Every wastewater treatment facility produces wastes that comes from the treatment of wastewater. This byproduct is extremely high in nitrogen and phosphorus—the main ingredients in fertilizer. This makes these “bio-solids” a usable commodity. We provide these bio-solids to farmers just outside of Denton. There is very little, if any odor, from use of the bio-solids. This is NOT waste, but a product that is produced from treatment of the wastewater.
The wastewater treatment plant, located at the end of Council Access Road, is an Extended Air Biological Treatment Plant. It is also permitted and falls under the scrutiny of the state of North Carolina Department of Environment and Natural Resources, Division of Water Resources.
All of the waste water treatment programs operated by the Town are subject to inspection and enforcement by the permitting agency(s) of the Department of Environment and Natural Resources, the EPA, OSHA, and NC Department of Labor. Past inspection reports are available from the State inspecting offices.
Wastewater Reports can be found on our Documents page.
The Town of Denton’s Water Treatment Plant staff is dedicated to providing excellent quality drinking water for our Town. We work continuously to ensure that our customers have a safe and plentiful supply of drinking water, both now and in the future. Our employees are State certified operators who ensure all the requirements set forth by State and Federal agencies are met. Operators are tested for competence, and to verify that they have the experience and training to properly treat water for public consumption. The State requires continuing education of our operators to ensure a constant awareness of new treatments and methods used to comply with the ever-changing rules and regulations set forth by the State and EPA.
The drinking water industry is among the most heavily regulated industry in the country. Government agencies (state & federal) require that water treatment facilities supplying drinking water nationwide must meet strict safety and quality standards.
Consumer confidence reports (CCR’s) are direct mailed to our customers annually, detailing the various aspects of the regulated constituents detected in our drinking water.
Denton’s Water Treatment Plant is a bulk water provider to the Handy Sanitary District.
Interesting Facts About the Town of Denton’s Water Treatment Plant
- The Town of Denton’s Water Treatment Plant, was built in 1967, and has the rated treatment capacity of 2.25 million gallons of water per day (MGD).
- The Town of Denton water system serves approximately 3,011 persons, based on the data provided by the state of NC Department of Environmental Health.
- The Town of Denton has two elevated water storage tanks. These two tanks hold approximately 573,000 gallons of water. The water towers provide storage for fire protection, peak demand periods, and provide ample pressure throughout the distribution system.
- The water plant is equipped with a laboratory used to perform extensive drinking water quality analyses.
- The Water Treatment Plant operates 365 days per year, 18-24 hours per day.
- The Water Treatment facility is operated and maintained by a Superintendent, three full time operators, a Laboratory manager, and one part time operator. The Superintendent acts as a plant operator in addition to their regular managerial duties, and is also the ORC (Operator in Responsible Charge) of daily operations at the plant.
- The staff also collects samples required by the State and monitors the system for potential problems. Some parameters must be analyzed by outside commercial laboratories, due to their complexity and costs.
Possible Limitations to Water Plant Production
All maintenance is done in accordance with procedures approved by the State and Federal agencies.
- Source Water: Due to the nature of our raw water source and the constantly changing water quality conditions, the source water is constantly monitored. Some of the conditions that could limit production are; rain, turbidity (muddy water), P.H., alkalinity, iron, algae, manganese, dissolved oxygen, cold water temps, lake turn over, flooding, and drought.
- Water Demand: Through constant monitoring of our own levels, as well as the purchase systems tank levels, it allows for us to see trends, allow for problems to be identified more readily, and allows for the optimum efficiency from our plant staff and operations here at the plant.
- Water Line Deterioration: The breakage of water lines in one or both of the systems can cause the loss of water volume and/or pressure. When such issues arise, it may require the cooperation of everyone involved in the combined systems.
- System Maintenance: There are many maintenance issues that affect production, including: basin washing, tank inspections, water line replacement, exercising of the towns many valves, and flushing of the system. These tasks keep our system running smoothly. These duties need to be done in conjunction with plant operations, when possible, to make the process more manageable and to make sure our drinking water supply is not interrupted.
The Water Treatment Process
Water treatment is a very in-depth process and requires that operators and managers be constantly diligent and proactive in their efforts to maintain a properly running plant.